Click here to download a PDF copy of these terms and conditions.
Version 2.0 – 16/03/2026
1. Interpretation
1.1 In these Conditions:
“Business Day” means a day (other than a Saturday, Sunday or a public holiday) when banks in London are open for business.
“Contract” means the legally binding agreement formed in accordance with Clause 2.
“Company” means Stage Electrics Partnership Limited (Company No. 3209293) whose registered office is at 800–900 Quadrant, Ash Ridge Road, Bradley Stoke, Bristol BS32 4QA.
“Conditions” means these General Terms and Conditions of Sale.
“Consumer(s)” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.
“Customer” means the person, firm or company purchasing Products and/or Services from the Company, other than a Consumer.
“Design Services” means system design, drawings, calculations, specifications, layouts, technical documentation and related advisory services supplied by the Company and only included where expressly referenced in the Quotation or Proposal.
“Manufacturer’s Warranty” means the warranty provided by the original manufacturer of the Products.
“Non-Permanently Incorporated”means Products that are portable or classed as ‘loose’ equipment and those Products which are connected to the works by plug-and-socket connections (and not by hard-wired or terminal connections).This includes rack-mounted Products or Products fixed to brackets where the Product is secured to the rack or bracket by no more than 8 rack screws or bracket fastenings. By way of example (but not limitation), this includes amplifiers, projectors, lanterns, speakers, CD players and control desks.
“Office Opening Hours” means 10:00-17:00 on a Business Day
“Order” means the Customer’s order for the supply of Products and/or Services, whether placed by purchase order, written acceptance of a Quotation or Proposal, or otherwise, which shall be subject to and governed by the Contract.
“OpusCare” means the Company’s branded support, maintenance and service programme for Opus products as described in the relevant Quotation or Proposal.
“Permanently Incorporated”means Products fixed to the physical structure of a building or other permanent works by means of bolts, screws (excluding rack screws or fastenings used solely to secure removable equipment to racks or brackets) or other fastening methods intended to provide a durable and permanent fixing. By way of example (but not limitation), this includes curtain tracks and associated pulleys and runners, non-portable internally wired lighting bars, non-portable dimmers, facility panels and fixed projection screens or associated bracketry.
“Price” means the price payable by the Customer for the Services and/or Products as set out in the Quotation or Proposal, or the Company’s order confirmation, subject to any adjustments arising from variations, additional services, delivery charges, or other amounts payable under the Contract. The Price is exclusive of VAT and any other applicable duties or taxes which will be charged at the prevailing rate. The Price does not include any retention, Main Contractor’s Discount or commercial discounts unless expressly stated otherwise in writing.
“Products” means goods, equipment, materials, components or parts supplied by the Company.
“Project Work” means project-related services provided by the Company in connection with the delivery of a project, including (without limitation) project management, coordination, planning, procurement support, configuration, documentation, installation services, commissioning, and other related activities, whether performed on-site or off-site and whether or not installation forms part of the Services.
“Quotation” or “Proposal” means any written document issued by the Company describing Products and/or Services and associated pricing, whether described as a quotation, proposal, estimate, budget estimate or similar.
“Services” means any services supplied by the Company where expressly referenced in the Quotation or Proposal.
“Services Opening Hours” means 08:30 – 17:30 on a Business Day.
1.2 References to writing include email.
1.3 These Conditions apply only where the Customer contracts in the course of business. The Company does not contract under these Conditions with Consumers.
1.4 Where a Quotation or Proposal contains specific terms relating to the Products or Services, those terms shall apply in addition to these Conditions and shall form part of the Contract.
2. Basis of Contract
2.1 A Quotation or Proposal is an invitation to treat and not a binding offer.
2.2 A Contract shall be formed when the earliest of these occur:
(a) the Customer issues unqualified written acceptance of a Quotation or Proposal; or
(b) the Customer issues a purchase order or other acceptance that purports to vary or supplement the Quotation or Proposal, and the Company confirms acceptance in writing; or
(c) the Company commences performance of the Services or delivers the Products in accordance with the Quotation or Proposal and these Conditions.
2.3 These Conditions apply to and form part of every Contract to the exclusion of all other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
2.4 If the Customer issues or refers to terms at any point that differ from these Conditions, no such terms shall apply unless expressly agreed in writing by an authorised representative of the Company.
2.5 By placing an Order or otherwise accepting a Quotation or Proposal, the Customer acknowledges that it has read and accepted these Conditions and agrees that they represent a fair and reasonable allocation of risk between the parties.
2.6 The Customer warrants that it is acting in the course of a business and not as a Consumer (as defined in the Consumer Rights Act 2015).
2.7 No variation to a Contract shall be binding unless agreed in writing by authorised representatives of both parties.
2.8 Time is not of the essence unless expressly agreed in the Quotation or Proposal.
3. Quotations and Proposals
3.1 Quotations and Proposals are valid for 14 days from the date of issue, unless otherwise stated in the Quotation or Proposal.
3.2 The Company may withdraw or revise a Quotation or Proposal at any time prior to formation of the Contract. A Quotation or Proposal is issued subject to errors and omissions excepted (E&OE) and the Company reserves the right to correct any error or omission.
4. Products
4.1 The Products supplied by the Company typically comprise technical equipment typically used in entertainment, education, corporate communications and hospitality environments including (without limitation) lighting, audio, video, communications, staging, trussing, rigging, power and signal distribution equipment and related materials.
4.2 The Company reserves the right to amend specifications where necessary for regulatory compliance, safety or product improvement.
5. Services
5.1 Services may include (without limitation) inspection and testing, planned preventative maintenance, reactive call-outs, aftercare support, OpusCare services, engineering and installation services, Project work and Design Services.
5.2 Any advice, recommendations, drawings, layouts, specifications, equipment selections or other technical information provided by the Company shall not constitute Design Services and shall not give rise to any design responsibility unless expressly identified as Design Services in the Quotation or Proposal.
5.3 The Company shall perform the Services, including Design Services, using reasonable skill and care consistent with the standards ordinarily exercised by competent contractors and professionals providing similar services in the United Kingdom.
5.4 The Company does not warrant that any design, system or installation will be fit for a particular purpose unless expressly agreed in writing.
5.5 Where Design Services are provided:
(a) the Company’s responsibility is limited to the elements expressly identified in the relevant Quotation or Proposal;
(b) the Company shall not be responsible for third-party design or overall project design unless expressly agreed in writing;
(c) the Customer remains responsible for the project brief, accuracy of information supplied, coordination outside the Company’s scope and site conditions unless expressly surveyed by the Company.
5.6 If scope changes, site conditions differ materially, information proves inaccurate or regulatory requirements change, the Company shall be entitled to reasonable adjustment to the Price and/or programme.
5.7 The Customer shall provide timely access, information, approvals and cooperation. The Customer shall provide a suitable 230VAC or 110VAC power supply and shall provide access to adequate welfare facilities which are conveniently located for the Company’s use for the duration of the Services.
5.8 Services performed by the Company, other than at the Company’s premises, assume the Company will be given unimpeded access to the site for the duration of the Services allowing the Services to be carried out in one contiguous period. Additional charges may be applied if this proves unachievable for reasons outside the Company’s control, including any event of force majeure.
5.9 If payment is overdue or the Customer commits a material breach, the Company may suspend performance upon not less than 7 days’ written notice until the breach is remedied. Should the material breach continue without redress by the Customer for a period of 14 days after the expiry of the 7 days written notice, the Company has the right to cancel the Order, in accordance with the conditions in clause 10.
5.10 The Services will be performed within the Services Opening Hours. Additional charges will be applied for Services outside of the Services Opening Hours, unless agreed in advance in writing.
6. Price and Payment
6.1 Delivery, packaging and ancillary costs are additional unless stated otherwise.
6.2 Payment terms are:
(a) Pro forma unless a credit account is agreed in writing; or
(b) 30 days from invoice date for approved credit account holders, or as set out in the Quotation or Proposal.
6.3 The Company reserves the right to require stage payments or deposits in respect of Products and/or Services.
6.4 Interest on overdue sums shall accrue at 8% above the Bank of England base rate or at the rate prescribed under the Late Payment of Commercial Debts (Interest) Act 1998, whichever is higher.
7. Delivery and Risk
7.1 Delivery dates are estimates only.
7.2 Risk in the Products passes on delivery.
7.3 If delivery is delayed due to Customer default, the Company may charge reasonable storage and delivery or re-delivery costs.
8. Retention of Title
8.1 Title to the Products shall remain with the Company until the Company has received payment in full of all sums due under the Contract.
8.2 Following delivery of the Products, and until title passes, the Customer shall store Products separately (where reasonably practicable), identify them as the property of the Company and not pledge or encumber them.
8.3 Where payment has not been made in accordance with the Contract, the Company may, upon reasonable notice, enter any premises where Products are located in order to inspect or recover any Products to which title has not passed.
9. Returns
9.1 Products may not be returned without the Company’s prior written agreement.
9.2 Where return is agreed:
(a) Products must be unused, complete, in original packaging and in resalable condition unless otherwise agreed;
(b) The Company may charge a reasonable handling and restocking fee;
(c) The Customer shall bear return carriage costs and risk unless otherwise agreed.
9.3 Bespoke, made-to-measure, or special-order Products are non-returnable unless otherwise agreed in writing by the Company.
10. Cancellation
10.1 The Customer may not cancel an Order without the prior written agreement of the Company.
10.2 Orders for bespoke, made-to-measure or special-order Products may not be cancelled once procurement has commenced unless otherwise agreed in writing by the Company.
10.3 Where cancellation is agreed before the Company has incurred material costs in connection with the Order, cancellation may be accepted without charge.
10.4 Where cancellation occurs after costs have been incurred, the Company shall be entitled to recover a sum equivalent to:
(a) all unrecoverable costs incurred; and
(b) a reasonable cancellation charge reflecting administrative, procurement, scheduling and resourcing costs, which may include a minimum charge not exceeding the lower of:
• 25% of the Price; or
• £3,000.
10.5 The parties acknowledge that such charges represent a reasonable estimate of loss.
11. Warranties
11.1 The Company warrants that Products shall correspond with their description and be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
11.2 The Customer warrants that it has, and will ensure that any person using, installing, or maintaining the Products has the appropriate skills, training, and competence necessary to do so safely and in accordance with all applicable instructions, standards, and regulations. The Customer shall indemnify and hold harmless the Company from and against all consequences of any failure in this respect, save for those that are not excluded by law.
11.3 Products (Non-Permanently Incorporated) – The Company will facilitate the manufacturer’s standard, or extended, warranty as detailed in the individual warranty provisions of each Product. It is the responsibility of the Customer to uninstall, de-rig, remove, appropriately package, document and return the faulty Product(s) to the Company after obtaining a returns number from the Company. Under the Company’s limited warranty, the Company undertakes to evaluate the Product(s), return them to the manufacturer or conduct in-house repair where appropriate. The Company will use its reasonable endeavours to return the repaired or replaced Product to the Customer, in timescales coordinated with the manufacturer. The re-introduction of the returned Product(s) to the installed system is the responsibility of the Customer. Other than when expressly provided for in a Manufacturer’s Warranty, no advance replacement or alternative Product shall be provided whilst the faulty Product(s) are undergoing warranty processing.
11.4 Services, workmanship, and Products (Permanently Incorporated) – The Company provide a 12-month limited warranty on Services, workmanship, and Products which are Permanently Incorporated into the works. Where Products are covered by a Manufacturer’s Warranty, the Company’s limited warranty undertaking is to facilitate the Manufacturer’s Warranty through the provision of onsite attendance or other services as deemed appropriate by the Company’s and/or the manufacturer in order to provide the required level of Manufacturer’s Warranty cover.
11.5 The Company’s limited warranty does not cover: abuse; misuse; modification; improper installation, repair or attempted repair by any party other than the Company; accidental damage; consumable items including, but not limited to, lamps or batteries; legacy equipment previously owned by the Customer; or items free issued to the Company or purchased via other suppliers.
11.6 The Company shall not be liable under the Company’s limited warranty for faults, failures or performance issues arising from building infrastructure, third-party equipment, networks, software, or systems not supplied by the Company, or from the interaction between such items and the Products.
11.7 The Company’s limited warranty shall not apply where Products are operated, installed or maintained by the Customer or any third party in environmental or operating conditions outside the manufacturer’s specified limits, including (without limitation) conditions relating to power supply, temperature, humidity, ventilation, dust, loading or network environment.
11.8 The Company’s response times under the Company’s limited warranty are on a reasonable endeavours basis.
12. Limitation of Liability
12.1 Nothing in these Conditions shall limit or exclude the Company’s liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
(d) any other liability which cannot lawfully be limited or excluded.
12.2 Subject to Clause 12.1, the Company shall not be liable for loss of profit, loss of revenue, loss of business, business interruption or any indirect or consequential loss howsoever caused.
12.3 Subject to Clause 12.1, the Company’s total aggregate liability arising out of or in connection with this Contract whether in contract, tort (including negligence), delict, breach of statutory duty or otherwise shall not exceed the Price.
12.4 Where Design Services are provided, liability arises only for failure to exercise reasonable skill and care and shall remain subject to Clause 12.3.
12.5 No claim, action, or proceedings under or in respect of this Contract whether in contract, in tort (including negligence), delict, for breach of statutory duty, or otherwise at law shall be brought more than six years after completion of the Services or delivery of the Products. Where both Services and Products are being supplied by the Company, the six-year period shall be interpreted as commencing on the later of completion of the Services or delivery of the Products.
13. Insurance
The Company shall maintain Public Liability Insurance of not less than £5,000,000 per claim, Employer’s Liability Insurance as required by law, and Professional Indemnity Insurance where Design Services are provided at a level appropriate to the nature of the Services.
14. Compliance
14.1 Each party shall comply with applicable anti-bribery, anti-corruption, and modern slavery legislation.
14.2 Where the Customer is subject to the Freedom of Information Act 2000, the Company acknowledges that disclosure may be required in accordance with statutory obligations.
15. Force Majeure
The Company shall not be liable for delay or failure due to events beyond its reasonable control.
16. Intellectual Property
All intellectual property rights remain the property of the Company unless otherwise agreed in writing.
17. Confidentiality
Each party shall keep confidential any commercially sensitive information disclosed in connection with the Contract, save as required by law or disclosures required in connection with any ongoing or active investigation by a governmental, regulatory, or law enforcement body.
18. Entire Agreement
18.1 The Contract constitutes the entire agreement between the parties in relation to its subject matter.
18.2 The Contract comprises:
(a) the relevant Quotation or Proposal issued by the Company;
(b) these Conditions; and
(c) any documents expressly incorporated by reference in the Quotation or Proposal.
18.3 These documents shall be interpreted together so far as possible and in a commercially reasonable manner.
18.4 Each party acknowledges that it has not relied on any statement or representation not expressly set out in the Contract.
19. Waiver
No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy nor prevent further exercise of that or any other right or remedy.
20. Severability
If any provision of the Contract is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remainder of the Contract shall remain in full force and effect.
21. Assignment and Novation
The terms of this Contract shall not be assigned or novated by the Customer, unless prior written consent is obtained by the Company (not to be unreasonably withheld or delayed).
22. Third Party Rights
A person who is not a party to the Contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999.
23. No partnership or agency
Nothing in this Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
24. Law and Jurisdiction
The Contract shall be governed by and construed in accordance with English law and the courts of England shall have exclusive jurisdiction.